Privacy Policy

How we collect, use, and protect your information

Last Updated: August 1, 2025

1. Introduction

At MegaDexBot ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, or any related services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

Due to the non-custodial nature of our platform, we collect significantly less personal information than traditional financial services. However, we still collect certain information to provide and improve our Service:

2.1 Information You Provide

  • Blockchain Information: Public wallet addresses, transaction hashes, and other publicly available blockchain data generated through your interaction with our platform.
  • Contact Information: Email address, if you choose to provide it for customer support, notifications, or marketing communications.
  • Communication Content: Information you provide when contacting our support team or participating in surveys, promotions, or other interactive features of our Service.

2.2 Information We Automatically Collect

  • Device Information: Information about the device you use to access our Service, including hardware model, operating system, unique device identifiers, and mobile network information.
  • Usage Information: Information about how you use our Service, including the actions you take, features you use, and time spent on the platform.
  • Log Data: Server logs, IP addresses, access times, browser type and language, referring website addresses, and other statistics.
  • Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies. For more information, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our Service
  • Process transactions and send related information
  • Monitor and analyze usage patterns and trends
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Protect the rights and property of MegaDexBot and others
  • Communicate with you about products, services, offers, and events
  • Provide customer support and respond to your requests
  • Comply with legal obligations

It's important to note that while we may use blockchain analytics to improve our platform, we never monitor or interfere with your personal trading activities. Our non-custodial approach means your trading activities remain private and fully controlled by you.

4. Sharing Your Information

We may share the information we collect in the following circumstances:

4.1 Service Providers

We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf. These third parties have access to your information only to perform specific tasks for us and are obligated not to disclose or use it for any other purpose.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). However, due to the non-custodial nature of our platform, we typically have very limited information to share.

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your information.

4.4 With Your Consent

We may share your information with your consent or at your direction.

We do not sell your personal information to third parties.

5. Data Security

We have implemented appropriate technical and organizational measures designed to protect the security of any personal information we process. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Your responsibility for securing your wallet's private keys and seed phrases is essential to the security of your digital assets. MegaDexBot will never ask for your private keys or seed phrases, and you should never share them with anyone.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you
  • The right to request correction of your personal information
  • The right to request deletion of your personal information
  • The right to object to processing of your personal information
  • The right to data portability
  • The right to withdraw consent

To exercise these rights, please contact us at privacy@megadexbot.com.

7. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us at privacy@megadexbot.com. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

8. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside of Singapore and choose to provide information to us, please note that we transfer the information to Singapore and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

  • Address: 10 Anson Road, International Plaza, Singapore 079903